Problem updating neccessary fields, deletes fields of of other project when creating an issue

Question

I have some issues with the necceassary fields that need to be shown when creating an issue. I have two different projects and I wanted to update fields which need to be shown. The problem is now that when I change the neccessary fields of one project (software project), the view deletes the fields of my other project (discovery project). I already looked into it with my Jira administrator, but we really don't know why it doesn't work. Normally I can change the views easily depending on the project.

Nic Brough -Adaptavist- · Answer

Ok, could you try a quick test for us?

Start creating an issue in project 1, and make note of all the first few fields it offers you.  Do the same for project 2.

These lists may have different lines (I'll explain later if we need to), but they will be in the same order.  If they're not in the same order, we know that your projects are using different screens.  (But if they are in the same order, it doesn't tell us anything)

Next, pick a field that appears in both lists.  Pick one of the projects, go to its screens and remove the field (obviously, put it back after you've finished the test)

Repeat the "create issue" for each project.  Has the field disappeared from both create screens, or just one?

Marit Veldkamp · Answer

Hi @Nic Brough -Adaptavist-

Thanks for your help. Unfortunately this is not the case. They both have their own screen scheme...

Marit Veldkamp · Answer

Hi @Tansu Akdeniz ,

We already have two different screen schemes. One is the default (for the discovery project) and the other one has its own screen scheme  (sofware project).