Disappeared tasks

Question

Good afternoon!

The following situation happened: the tasks were in the project and on the board, then disappeared from there. I can find them only through the "Filter" tab in the extended task list. When I open the task, there is a note that the task belongs to project X. And in project X it is missing.
Please tell me how to return the task to the board and make sure that they will not disappear in the future?

0ne-nine9 · Answer

@Svetlana I have just experienced this and can relay my workaround here.

I am using a Jira Service Management - Team Based Project on Jira Cloud.

I have noticed the following behavior:
- Older tasks go missing in Board view.

- Same tasks are not missing in the List and Issue view. I can find them by searching for them manually by key or title but only in these views.

This lead me to believe that Board view has some issues with indexing results for too long, if nothing has changed on them in a while. I have proceeded to find some of these missing issues and edit something simple in one of the fields, such as the Reporter or the Start Date. Immediately after updating any of the fields of the issue, it has reappeared in the Board view. This is independent of the status the issue is in. It will disappear after a while regardless if it's in `Work in Progress` or `Done` states.

As a workaround for this issue, I've created the following automation.

Every 2 hours, it removes the Reporter and then sets it again to `Automation for Jira` for every issue in the project. This may cause some slow performance but at least all my tasks are there in Board view when I want to see them.

Nic Brough -Adaptavist- · Answer

First, look at the board filter(s).  Go to board configuration -> general and read off the definition of the filters there.

For a Scrum board, it's just the board filter, but for a Kanban board, you'll also want to read the "sub filter"

Do your "missing" issues match the board filter?  (And if a Kanban, do they also match the sub-filter, which is there to hide "done" issues)

Secondly, go to the "columns" configuration of the board.  Are all the status mapped into columns?

Svetlana_c1jcr9 · Answer

In my case, filters are not installed on the board. Tasks were disappeared not only from the board, but also from list of tasks and so on.  They are present only in extended task list.