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Cant link task to epic

Arief Ramadhan Heldian

Hi Community,

Much user on my company cant link their task to epic there is error message "You can only set epic link for issues on story level"

What I must do and how to solve this

Cant link task.png

Regards,

Thank you All,

Accepted answers

All comments

Chu Dam

Hi Arief,

Apparently this bug is coming from your hierarchy setting in Roadmap.

You should try something to make sure its really a bug related to Roadmap:

Disable Roadmap on this project board: https://support.atlassian.com/jira-software-cloud/docs/enable-and-disable-the-roadmap/
Then try again to link task to epic
Let us know the result

Then after disabling Roadmap on your board, you can link Tasks to an Epic, we can dig and find how to change your issue hierarchy in Roadmap.

Let me know...

Cheers,
Dam.

Arief Ramadhan Heldian

Hi Dam,

Thank you for your answer and help before I do it.

Question is there any impact to the project when I disable roadmap ?

Is it bug happen to all jira cloud user ?

Regards,

Chu Dam

> Question is there any impact to the project when I disable roadmap ?

You will not be able to use Roadmap, but existing plan will remain when you activated back normally.

Only the current board and project are impacted.

> Is it bug happen to all jira cloud user ?

No I think there is a misconfiguration in your Roadmap issue hierarchy, the issuetype Task is not in the config I guess, but with a standard plan, you cannot configure it apparently so it's strange...

That's why you should test to disable Roadmap on this board for this project, to make sure it's really coming from Roadmap... if the bug still happen after disabling Roadmap then we can search elsewhere

Dam.

Arief Ramadhan Heldian

Currently we use advance hierarchy roadmap on our cloud.

I check on their project board setting roadmap already disable

Roadmap disable..png

Any advice for fix the issue ?

Regards,

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