Service desk portal authentication

Question

We are building an web app which itself has authentication and we want to use the same authentication for our customers (service desk external customers) for the customer Portal of service management. How can we achieve that. Basically we want to use a single sign on mechanism for both our app and the customer portal.

Currently we are using service management rest API with access token but it doesn't provide much access as the customer portal itself has

Brant Schroeder · Answer

@xigaha you can use SAML SSO for customers.  Here is a better article on how to set it up. https://confluence.atlassian.com/cloudkb/saml-single-sign-on-and-provisioning-for-service-desk-customers-1027113836.html

xigaha · Answer

Just wanted to ask is the possible that only external customers if service desk can login using same credentials of our app i.e SSO.

https://jira.atlassian.com/browse/JSDCLOUD-630

As here it shows the feature is in under consideration

Brant Schroeder · Answer

@xigaha why don't you just setup SSO using a provider that supports SAML.  https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-with-an-identity-provider/