Can a custom field (A) contain smart values be passed to another Custom Field (B) and be replaced?

Question

I have a Custom Field Text Field (multi-line) (lets call it A) which contains text and some smart value.

Then I have another Custom Field Text Field (multi-line) (lets call it B) which contains the value of Field A, but I want the Smart Values to be translated to the actual value.

Is this possible?

I attach image, here:

test_template is A

test_email_to_send is B (has an automation that whenever A changes it changes, it is defined as {{issue.test_template}}).  This works.

But

I want the value in B to change the {{issue.Customer}} to the actual value of Customer.

Joseph Chung Yin · Answer

@Ricardo Martinez -

Can you try to add this action - "Log action" before your Edit Issue fields action.  This is useful to debug your rule and smart value's value.  By doing so, you see if the value is properly captured for prior to your field B update.

Here is the link on how to debug an automation rule -

https://support.atlassian.com/cloud-automation/docs/debug-an-automation-rule/

Your rule seems to be valid and correct.

Let me of your findings.

Best, Joseph

Ricardo Martinez_l3fkyc · Answer

Sure, here it is.

Whenever test_template changes (A) the value is set to test_email_to_send (B)
But the smart Values are not translated.

Im looking for a way to translate these

Joseph Chung Yin · Answer

@Ricardo Martinez -

Can you provide your automation rule setup (especially the Action configuration)?  So, we can review your setup to see what is not working?

Best, Joseph