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{{issue.affectedServices.name}} not working

Zain Ali_1cn8sw

I am trying to use {{issue.affectedServices.name}} in automation that sends an email but it shows up blank in email.

Automation email:

<strong>New Incident: {{issue.summary}} reported by {{issue.reporter.displayName}}</strong>

Date and Time: {{issue.Time of Occurrence}}

Duration: {{issue.Duration}} minutes

Services Impacted: {{issue.affectedServices.name}}

Impact: {{issue.Impact}} - {{issue.Impact Description}}

Summary: {{issue.description}}

Resolution Details: {{issue.Resolution Details}}

Timeline: {{issue.Timeline}}

Investigation: {{issue.Investigation}}

Next Steps: {{issue.Next Steps}}

Email recieved:

Duration: 119.0 minutes

Services Impacted:

Impact:

Accepted answers

All comments

Mikael Sandberg

Because services are now stored in Insight you have to use the lookup object in order to get the name, something like this:

Screen Shot 2022-06-16 at 1.56.13 PM.png

Zain Ali_1cn8sw

@Mikael Sandberg how can I find the lookup objects action? it does not show up in search

Mikael Sandberg

It is only available if you are on the Premium plan, that will enable Insight. But you should still be able to get the service on the standard plan according to the documentation, maybe try and see if this works:

* Service: {{name}}

Zain Ali_1cn8sw

@Mikael Sandberg that still shows up blank in the email.

I even inspected the json for the issue there is only service id option there.

not sure what to try with this.

Stuart_6bg1z6

Martin Wyett_thxsz5

I know this is really old, but just in case someone else comes across this I had the same problem and simply changing it from:

{{issue.affectedServices.name}}

to

{{issue.affected Services.name}}

(adding a space)
Was enough to fix it for me

Martin Wyett_thxsz5

Maybe I spoke to soon

If there is more than one affected service it doesn't work, the automation seems to not fire at all

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