View Issues shared within organization

Question

Hi,

On Jira Service Management, I cloned an issue  then I shared the result issue within organisation.  The problem is that my customer couldn't see the cloned issue.

I already checked that :

- I can acceess to the new issue from the portal

- My customer belongs to the said organization

- My customer could access the first issue

I've to specifiy that my customer use a privat e-mail adress

Could you please help me  to solve this ptoblem

Thanks

Wafa SELLEMI · Answer

Hi

The request Type field is set and my customer is part of the request participants

Mikael Sandberg · Answer

Couple of things to check; is your customer the reporter or part of the request participants on the cloned issue? Is the Request Type field set?