BigGantt the settings do not get saved and often when i refresh page the chart needs to build again

Question

Hi everyone,

I experience couple of issues with BigGantt:

1. Often when I refresh the page, it seems like i need to start from 0 with the chart. Seems like my settings do not get saved. For instance, my extended scope is now as it used to be in the beginning

2. When my colleague makes changes to the chart (eg adding filters or extending scope), I am not able to see them and vise versa.

Am I missing anything here?

Anna-BigPicture · Answer

Hi @[deleted]

Please, raise a ticket via our Service Desk, providing us with more details (like the base URL). This will allow our product specialists and developers to investigate your instance individually

BigPicture Team will gladly help you to resolve the problem.