Hide customers

Question

Good morning,

I have a project that is going to be shared and managed by several agents with their clients classified in organisations.

Example:
Agent1 = Organisation 1 --> customer 1 ; customer 10; customer 25;
Agent2 = Organisation 2 --> customer 5; customer 21;
Agent3 = Organisation 3 --> customer 102; customer303

I would be interested in not being able to see the clients or only their clients.

I know that in the permissions schema there is an Agent permission in the support project that hides this, but it doesn't work for me as the agent would not be able to interact with his clients.

Would it be possible to do this in Jira Service Management Cloud?

Soporte Grupo CFI · Answer

thanks, I will look into it¡¡

Soporte Grupo CFI · Answer

Thanks¡¡

Joseph Chung Yin · Answer

@Soporte Grupo CFI -

I agreed with what @Jack Brickey mentioned.  If you don't want to manage separate project, then I believe you should look at Issue Security implementation - where in the security level setup, you allow access of the issues to just the Reporter and Assignee.  Don't forget to always include the members of the project's Administrators role members too.

Your issues will need to be tagged with the security level after it is created.

Here is the link in regards to Issue Security Implementation - https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.