Creating . Using Tunnels

Question

Hi Community.

We are testing a cloud version of Jira and want to link it to an on-prem instance of Confluence. I have the application tunnel element working and they show as connected on both sides, but users don't seem to be able to reference the Confluence site from Jira. Is there any specific help document that I can follow as a lot of what I've read isnt overly clear.

Thanks in advance.

Paul.

Samo Za Proba · Answer

Hi Andrew,

The missing piece turned out to be a line in the service properties.

You access those properties by executing the following command:

"C:\Program Files\Atlassian\JIRA\bin	omcat8w" //ES//JIRASoftware############

where JIRASoftware############ is the actual "Service name" of your Jira in Windows Services - you can get it via this PowerShell command:

Get-Service *Jira* | select Name

Of course, also make sure you are using the correct path to your bin folder...

Once you get to the service properties, switch to the Java tab and in the section "Java Options:" add this line:

-Dsecure.tunnel.upstream.port=8090

Restart the Jira service or reboot the whole server - after that, the tunnel should work.

After a Jira upgrade you will need to add the changes in conf/server.xml and in the Java options again.

Regards,

Dan

grab · Answer

Hi Andrew,

did you get any information from Atlassian about that.

We still have exact the same issue ;(

cheers,

grab

Andrew Chatfield · Answer

Hi Dan,

We have not yet been able to get a link using application tunnels active.

I have a case open with Atlassian who are investigating. We have had several exchanges of information but as yet not been able to establish why the link is not working.

I will let you know when/if we manage to get this resolved.

Regards,

Andrew