Including email signatures when replying to customer tickets

Shane Currie

Hi,

 

I am interested in a method where I can include a personalised email signature when responding to customer tickets. Is this possible with the Jira platform? 

Not sure if this is a feature that has been implemented, if not, it will be a convivence to us users if the developers of Jira software implement this feature. 

 

Thanks.

carlosughini

Hello Shane,

Unfortunately, at the moment Atlassian does not offer this functionality out of the box.

By doing a quick research I found that we have one feature requesting for this feature:

• JSDCLOUD-1515 

Also, apparently it is possible to set a template signature for all the agents, but not for individual ones, as per the post below:

• Changing the signature in Jira Service Management 

Please check the information above and let me know how it goes.

Kind regards,

Carlos