Insight Cloud - Multi-valued attribute for object link

Question

This is for Insight Cloud only:

I know how to create an attribute in an objectType that allows me to link the objectType to a single object of another reference ObjectType. For example, I have a "child" objectType of "Process" with an attribute of "Capability" as a reference field.  I add a new object of "Process" and I can then select from the dropdown list of values for Capabilities.

However, I have situations where I need multiple values for these reference attributes. In the above example, I might have more than one "Capability" that I want to link to the single "Process" object.

Can this be done? If not, is there some kind of work around?

Shaun McGuire · Answer

My question is focused ONLY on Insight and creating objects within that app.

I do know how to setup a custom field with multiple selections, but that's on a Jira ticket.

Fabian Lim · Answer

Hi @Shaun McGuire

I'm assuming you are following this setup: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Linking-Insight-Custom-Fields/ba-p/2054341

Have you tried leaving the child insight object as multiple select so multiple process can be selected from the reference capability?