Hi Puja,
It sounds similar to this question, so you are not the only one: https://answers.atlassian.com/questions/45964585
It's probably worth getting in touch with the add-on vendor directly. They have a support page here with details of how to get in touch: https://www.jirareports.com/jr/html/support.html
Hope this helps.
Sam
Also see: https://answers.atlassian.com/questions/44628671
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