What is the best way to guide bug issue creators on Jira Software ?

Question

Hi,

it seems to be a pretty usual question but surprisingly I didn't find any efficient, simple and not insanely expensive answer to that.

Our 12 developers team uses Jira Software for its daily tasks management. We'd like to invite 3 support members to the project so that they can report Bug issues. The only condition is that we want to provide them a little bit more guided issue creation form with questions like "What is the browser ?" "What is the impact for the user ?".

Idealy, the Forms feature for Service Desk is what I want - but it seems over-complicated and expensive to create a whole new Service Desk project just for 3 people creating bugs on Jira Software.

Being a small team - how would you allow a small customer support team to efficiently create and track bugs in Jira Software ?

John Funk · Answer

I would recommend Jimi's last option as well.

__ Jimi Wikman · Answer

The only other option I can think of is setting up a Business project and use that for Incident management and then either update the filter in your regular JIRA project to also import those, or manually move them.

In the business project you can create forms like you can in Jira Service Management. Kinda :)

__ Jimi Wikman · Answer

May I ask why you would need that any fields and where the tests will take place?

I agree that the best place to add incidents and defects is in Jira itself, but I have not seen anyone needing that many fields :)

In my setups I place test fields in a separate tab and I usually have something like:

* Steps to reproduce
* Affects Version
* Environment
* Priority
* Urgency
* Browser (for FED testing)
* Related Requirement (if known)

Then I use Components sometimes if it is applicable.