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Issue created trigger not detecting issue created by automation

Zain Ali_1cn8sw

I am trying to create a daily task and once that task is created attach a form to it.

The first rule just creates a task daily and gives it label daily-checklist.

The second rule detects task creation, checks label, and attaches form.

However, the second rule is only detecting issues created by me and not automation.

Any ideas why?

Accepted answers

Joseph Chung Yin

@Zain Ali -

Have you check the audit log on your 2nd rule to determine what took place for those issues created from your 1st rule?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@Zain Ali -

Have you check the audit log on your 2nd rule to determine what took place for those issues created from your 1st rule?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Zain Ali_1cn8sw

It doesn't even detect them as issues that have been created. That is what is so odd.

Joseph Chung Yin

Please provide your rules setup (i.e. Screenshots) if possible. So, in the rule's audit log is not showing any issue created by the your 1st automation rule?

Best, Joseph

Zain Ali_1cn8sw

Hi @Joseph Chung Yin ,

Pls see below screenshots. As you can see rule 1 has created issues many times but none were detected by rule 2. only ones detected are ones created manually.

Thanks,

Zain

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