Will this code be correct resolution is EMPTY AND creator - organizationMembers("X")
Please help and advice, Thank you
Hi @Szymon Pochopien
Your JQL query looks almost correct:
resolution is EMPTY AND reporter in organizationMembers("Organization name")
You can use reporter or creator (In Jira Service Management, quite often, agents raise a request on behalf of the Customer so probably "reporter" would be more suited)
Kind,
Piotr
Thank you Piotr!
Just to clarify the creator is an external user (customer, employee) and the reporter would be the agent acting on behalf of the customer (ex. Helpdesk agent(also employee however working in Helpdesk) creating an issue based on the customer request). Am I correct here
Well, another way around. The creator is the person who physically creates the ticket (you cannot change it directly from the Jira interface).
If the Customer creates the ticket himself, he will become its Creator and Reporter. When an agent raises a request on behalf of a Customer, the agent will become the issue creator and the Customer will become the reporter.
What a great explanation! Is there an option to book a private(around 1-hour) meeting session with you ask more questions(can be paid no problem) I just like the clear explanation you have provided.
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