Let watchers comment on tickets

Question

We want to restrict the access to on of our projects. We can make all required settings, however we are stuck in 1 settings. We want watchers to be able to comment on the ticket they are watching. I haven't had seen a solution so far. Does anyone have a solution?

Nic Brough -Adaptavist- · Answer

I think you already know that this is not what watchers are for, but think through what it would let you do if you could use "watchers" in permissions.

Effectively, you wouldn't need permissions anymore, anyone could do everything because they can add themselves as a watcher and hence gain permissions.

You'll need to think of a different way to grant the ability to comment, watchers is not the right way to do it.  @Sreenivasaraju P and @Jack Brickey have made the first two suggestions I would look at.

Alwin ter Stege_trqveb · Answer

Hi @Sreenivasaraju P ,

Thanks for your reply, I'll give it a try.

Alwin ter Stege_trqveb · Answer

Hi @Jack Brickey ,
Thanks for your response. The project is a Software Project.
The case is a helpdesk project for the internal organization:

* All users must be able to create new tickets.
* The reporter, assignee and watchers must be able to add comments and attachments to the ticket
* The IT team must be able to work on the ticket

That's what we want to create.