Managing requests

Alejandra González_3slbgi

Hi,

 

I would like to know if one request can open X tickets at a time, that each one goes through a workflow and that the requester can see the status of the request, which is the status of all the tickets.

Is this possible?

Thank you

Walter Buggenhout

Hi @Alejandra González,

For both parts of your question, automation can help you:

• when a request is created, automation can automatically create multiple linked issues, as long as you can specify rules to be applied (See sample from the automation template library) .
• When the status of one of these issues changes, automation can also update the original issue's status accordingly (See sample from the automation template library)

Hope this helps!