Using Filter issue scope based on other custom field not working

Question

Hello

We have a custom field (Primary Service/customField_10455) which has the following configuration:

In a different Object schema we have an object type "Solution Configuration Item" which has a Service property as an outbound reference to Services.

We then have another custom field (Solution Modules/customField_10440) which has the following configuration:

The above configuration never return any values even when the Primary Service field has a service selected that does have Solution Configuration Item defined.

If we replace the ${customField_10455} with the actual Key as shown below it returns the expected values:

We have spent hours trying all different kinds of permutations but nothing gives us the result we are looking for which is a filtered Solution Modules selection list based on the selected Primary Service.

Any inputs would be greatly appreciated.

Thanks

Atle

Atle Bjelland · Answer

Thanks @Walter Buggenhout

I did an automation to see what the values are of my custom fields.

My parent field customField_10455 returns the following:

* {customField_10455} = the key of the Service i.e. SVC-2208
* {customField_10455.label} = the name of the service

I was trying to filter my solution configuration items based on the key.

I am puzzled why using the customField_10455 does not work (it logs the same as if i use the key directly in the Filter issue scope).

* Works: "Service.Key" = "SVC-2208"
* Does not work: "Service.Key" = ${customField_10455}

Walter Buggenhout · Answer

Hi @Atle Bjelland,

As per this support article, I would suspect you need to use Filter issue scope of your second custom field to specify the filter criteria, and use the following syntax:

objectType = “Solution Configuration Item” AND "Service" = ${customField_10440.label}

Hope this helps!