In our workflow, we set the resolution to done once the ticket is ready for Sprint Review. On the burndown, this shows the ticket as complete which is exactly what we want. However, we don't deploy to production until after the sprint review. So what is happening is that the tickets get reopened when they move to "Ready for Production". The move to production is manual but there is an automation rule that runs and sets a few dates based on the current date. I can't tell is moving the status is reopening it or the automation. How can I show these tickets as complete in my burndown? Basically, I need to "close" a reopened ticket. The resolution is still done, but I need the burndown to reflect as done.
