How to share Jira Reports with customer via Knowledge Base

Ingo Wenke_nmfof8

We have current state:

Customers create a lot of requests of different type with different time to resolution.

While a customer can search and filter his requests on his own, we want to provide a customer friendly report as a dynamic knowledge base article (or other self-service).

 

While I can search for issues like "Request participants" in (currentUser()) and put this search request in the Jira Confluence makro on a KB article, 

• as a Jira User, I can see 
• as a portal user, I can't see

all matching issues via customer portal KB article.

note:

Those issues are inside the customer portal project of the current portal customer.

 

I guess, that the "normal" JQL does not work if the user(ID) is a portal only customer account.

 

What can I do to provide Jira Reporting to our "customer portal only" users?

 

Naseef Mayanja

I would also love to share the Jira reports of our current sprint. I have seen the old interface had a share icon in the top right corner on some reports which I can't find in the current interface. Kindly help