nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Custom Resolutions not appearing in Reports or Stories

Jo Newman-Bosak

We have created a number of resolutions other than DONE i.e. Won't Do, Duplicate, Cancelled, etc. We can choose those resolutions but they do not appear in any reports or on the issue/story itself......it only shows as DONE. We need to be able to see the resolution we have tied to the particular issue/story to better calculate throughput. Please advise.'

Accepted answers

John Funk

Hi Jo - Welcome to the Atlassian Community!

What type of project are you using?

And can you share some screenshots?

All comments

John Funk

Hi Jo - Welcome to the Atlassian Community!

What type of project are you using?

And can you share some screenshots?

Jo Newman-Bosak

Issue Detail.JPG

In the first screen shot, the last 2 stories were marked with a Status of DONE but a Resolution of DUPLICATE. As you can see, in the Issue Navigator, the Resolution is not correct and when you open the Story, the Resolution is not correct there either. I've done a query on our Resolution Codes and it does not recognize any of the Custom ones. It only recognizes those that are DONE or NOT DONE.

John Funk

How are you setting the Resolution? For instance to DUPLICATE? Is this with a transition screen?

I am suspicious that the value is getting set as intended and then maybe being overridden by a post function or some other automation.

Take a look one of the issues that should say DUPLICATE and look at the history for the issue to see if there is any clue there.

Jo Newman-Bosak

Yes - it is a pop up screen after the status of DONE is selected as a Status. I do think it is being overridden but I have no idea how to correct it.

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