Using key value pairs for custom field

Question

We would like to use key value pairs for custom field entries. Similar to the Assigne field where there is an accountID and a displayName.

For example, we may have device ID but since this has no meaning to our users, we'd like to show a device name.

I've read about the integration of Elements Connect, however, this sounds like an overkill for our problem.

Is there any other workaround? How can this be done in Jira?

Max Schwendeler · Answer

Hey @Juliette Lallement _Elements Apps_ ,

Thanks for getting back to me and sorry for the late response!

We would like to display a display name but interacting with the API by a product ID. This is because the product has an identifier, but the corresponding owner can change during the product's lifetime. And the JIRA user should only be able to see the display name.

I hope this gives a clearer idea of our problem.

Kind regards,

Juliette Lallement _Elements Apps_ · Answer

Hi @Max Schwendeler

I am the Product Manager of Elements Connect.

I am interested in what you try to achieve here.

Would you like to be able to choose whether to display the ID of the field or its display name depending on the context (project, request type, issue type, etc.)? Or would you like to display the ID and the display name of the field?

Kind regards,

Bill Sheboy · Answer

Hi @Max Schwendeler -- Welcome to the Atlassian Community!

I suspect there are marketplace addons to support this need, and for other ideas...

Please consider what you plan to do with the information (keys and values) and the impact to your users when thinking about approaches.  For example:

* one simple approach is to put both values in a single-select, custom field list.  e.g. Monitor (1234), Keyboard (5678), etc.
* another is to store only the device names in the custom field list, and then find the device identifiers from elsewhere when needed: another custom field, entity properties, automation rule, or external API call

Kind regards,
Bill