A long-running task has been initiated by another user - Cannot install apps

Question

Hello,

I have a free Cloud edition that I am currently working with but I keep encountering the "A long-running task has been initiated by another user" error message when I try to install apps.  I cannot find a way to clear this state.

Can you provide some guidance on the steps I can take to clear this state or can you clear it for us?

Thanks in advance for your help.

Kind regards,

Sue

marc -Collabello--Phase Locked- · Accepted Answer

Hi @Sue Rocha_Mibex Software_ , basically you have to contact Atlassian support, or wait until they see your post here.  Then Atlassian has to take action.