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Why am I getting "The value 'CSDESKTESTER1' does not exist for the field 'project'." error?

Sara Nicholson_9gxoco

I have a test project and I created an automation rule using the exact same steps we have in another project and just substituted the "project = (name of the test project)" in place of the current project. The automation works perfectly in our "active" project where customers submit tickets, however in my test project the automation keeps throwing an error that says "The value 'CSDESKTESTER1' does not exist for the field 'project'."

I think it has to do with permissions, however, the permissions schema I am using is the exact same one for both projects. Can anyone help me resolve the issue?

Thanks!
Sar

Accepted answers

Tom Lister_fo1j4e

Hi @Sara Nicholson

Even though the permission schemes are the same, do you have the same roles in both projects?

All comments

Garrett McCreery

Hi @Sara Nicholson

Can you share your Audit Log?

Tom Lister_fo1j4e

Hi @Sara Nicholson

Even though the permission schemes are the same, do you have the same roles in both projects?

Sara Nicholson_9gxoco

Hi @Tom Lister , yes, I just double-checked doing a side-by-side of both project permissions and then my roles in each and everything matches up.

Sara

John Funk

Hi Sara,

I would change it to a single project for that project and see what happens.

Also, the Actor is Client Support - what does that represent?

Tom Lister_fo1j4e

asking the dumb question -

Is CSDESKTESTER1 the correct key?
Can you run 'project in (CSDESKTESTER1)' in the issue navigator?
Is the automation actor you?

Sara Nicholson_9gxoco

Hi @Garrett McCreery , here is a screenshot of the error, does this help? Or, is there somewhere I can pull the log report? Sorry haven't been asked that before

Sara Nicholson_9gxoco

Hi @Tom Lister , I have tried 'project in (CSDESKTESTER1), which is the project name. I have also tried 'project in (CSTESTONE)' which is the project key and both failed. Our "active" project where the automation rule is working as expected, uses 'project in (CS Service Desk).'

The automation actor is not me, it is a separate Jira user a Jira contractor created that did all of our original setup. I am self-taught so I apologize for maybe not understanding everything you might ask but I SO appreciate the help! Do you think I should change the rule 'actor' to myself and see if that resolves the issue?

Sara Nicholson_9gxoco

I'm also unsure why the date shows 01/06/22?

Garrett McCreery

European date format. DD/MM/YY

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