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how to fix bad word breaks in JIRA?

Joe Harris_4kyxvh

I'm working in JIRA. I'm writing paragraphs. For words at the end far right of the line, JIRA arbitrarily breaks the word into nonsense "syllables" that are very confusing to look at. For example, it might break "the" into "th" plus "e." Other than switching to "old view" (which does not arbitrarily break words), how to fix? Is there a setting somewhere?

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Joe Harris_4kyxvh

Nic Brough -Adaptavist-

Hmm. Am I right in thinking this looks like you are hitting return in the middle of the word? (I'm not saying you are, just that is what the problem looks like)

What happens when you shrink the browser window so that the field starts to compress, which would shift the soft line breaks around? Do words jump down as the field narrow down, or does the break in the word move to the next word?

Also, have you tried a different browser, and what fields does this happen in? (Comment, Description, Environment - all the long text fields for example, or is it limited to just one)

I can't replicate this problem

Joe Harris_lostdw

Yes, it looks like I am arbitrarily hitting return in the middle of the word. But I am not doing that. JIRA is breaking up the word.

Like I say, the problem does not happen in "old view." This makes me think that me problem is with the "new view."

If I shrink the browser window down, I get the same wonky behavior--just with different words.

The problem happens in all the fields (Description, User Story, etc.).

I only have one browser, so I can't test other browsers.

Nic Brough -Adaptavist-

Ok, the fact the space moves through the middle of the words on resizing tells us that there is something wrong with your browser.

It is possible to cause CSS to do this, but neither the old nor new views do it. (Open the page where it is happening, and select "view source" - it's a wall of text, but it does not contain any of the directives that you'd have to set to cause this to happen - look for min-content and overflow-wrap)

So, I'm afraid your browser is injecting something, or has a word-wrap function that's set poorly.

Joe Harris_lostdw

The problem doesn't happen in JIRA's "Old View." If I switch to "Old View," then everything is fine.

The problem doesn't happen with any other website--only with the "new view" for JIRA. Since I only encounter the problem with the "new view" for JIRA, I assume that the problem is due to the "new view" for JIRA.

Joe Harris_4kyxvh

I think I'm onto something. I was wrong before when I said that the problem happens in every field. Actually, the problem only happens in the field "User Story."

What is different about that field? In my JIRA, that field is the only one without editing tools (the toolbar that sits at the top of the field).

Who defines which fields receive editing tools? Atlassian? My local JIRA admin?

Nic Brough -Adaptavist-

Ah, that's interesting.

Two things to check:

1) What type of field is it? I mean the exact type the admin UI shows, not just that it looks like a plain text.

2) Go to the project's "field configuration" and check what "renderer" the field has (if any)

Joe Harris_4kyxvh

I was able to fix the problem by changing the renderer to "Wiki style." (Also, one workaround is to use "Old View," but that option won't exist forever.)

Erik McEwen

Has anyone discovered a fix for this? Mine only happens when I type in the 'Description" box. The first letter become the last.

Screenshot 2023-06-28 at 10.29.47 AM.png

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