Request Type field in Power BI through Jira Power BI connector

Question

Hi everyone,

I am trying to build a dashboard with number of tickets as per request type in power BI. I am able to see two request types in the Jira - Request type and Request Type(this is the one required in the dashboard).

I have checked data relationship tab in the Power BI connector page but I am unable to see this field.

If anyone has faced similar issue before, can you please share the solution.

Thank you

Yuliia Maidanova -Alpha Serve- · Answer

Hello @Amrit Kaur

If you use Alpha Serve's Power BI Connector for Jira, then please contact our support team for assistance at support@alpha-serve.com

Andy Heinzer · Answer

Hi

The request type field is a special custom field created by Jira Service Management.  Only Jira Service Management requests will have this field within the issue.  You can search for this using JQL, but you can't always do this in the Basic search like your screenshot.  Try clicking the link to "Switch to JQL" on your screenshot to get to the advanced search mode.

From there, you should be able to find all issues that have some value for Request Type with the JQL query of

"Request Type" is not empty order by created DESC

I'm not sure how the Power BI integration works here.  But if the user account you are using in Jira does not have access to see that field type, say because it's not a licensed Jira Service Management user, or the user account does not have permissions to view those issues, that might explain why Power BI cannot see the issues you expect here.