Issues are created multiple times

Question

Hi,

A jira user (Elena) has opened a ticket by sending an email to support.
It appears this ticket is now auto-created multiple times (still creates new issues)..

I have checked the automations and there seems to be no particular automation that should stop the correct flow:

I have tested it with other users and it seems that the problem is only present for the specific user.

Can you help us with that?

Thanks,
Nico

nico_felice · Answer

Hi Mohamed,

It seems the problem was temporary because everything is working fine now.

The issue can be close.

Thanks,
Nico

Mohamed Benziane · Answer

Hi,

Can you look if there is no postfunction in the issue workflow. Also look which user created the new issue may be it's a technical account or a addon account and can give you some leads.