How to quantify the recurrence of a support request

Gabriel Briere

Hello, our software users are regularly sharing gaps, feature request... that we report in Jira for potential prioritization by the product team. Do you have a solution to easily measure the number of times a same need is shared by a new user? Thanks

Brant Schroeder

@Gabriel Briere Welcome to the Atlassian community

First, you need to identify like issues.  There are ways to do this when the issue is created.   We try to collect information upfront on the form that identifies the software and module that is having issues.  We also use automation to link issues from the same reporter.    I would suggest then creating JQL filters that can help you identify related items and quickly apply components or labels through bulk updates.  You can then display this information on a dashboard to help you keep it all organized.