Starting out learning Jira Cloud.1) Using the free plan for both Jira Cloud and Github.
2) Installed the "Github for Jira" App & the "Atlassian Jira App" in GitHub and connected them.
3) Created an organisation in GH and created a simple private repo for testing.
4) Created a scrum template, team managed project in Jira.
5) But somehow at this stage, The Project cannot connect to a GH Repo. At this screen Project --> ToolChain
6) If I click on the "Github Link", a new tab opens and it shows a blank page. (I refreshed both the GH and Jira website and tried but still same blank page when connecting).
7) The URL of the blank page is below.
https://id.atlassian.com/outboundAuth/finish?code=2662c10b442d188512fc&state=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJjb250YWluZXJJZCI6IjhjMzdiM2U3LWQ3NjItNDVlNi1hNmUyLWE0YzkwMzRjMzJmYl8yMjI3MmZjNS1jZjI3LTQxYmMtYjBiZC04NjVkYjNmNTdhYTgiLCJzZXJ2aWNlS2V5IjoiZ2l0aHViIiwiYWFJZCI6IjYwMjM2NTljNjkyZGExMDA3MGVhYzlmZCIsInJlZGlyZWN0VXJsIjoiaHR0cHM6Ly9wb3B1cC8iLCJzY29wZXMiOlsicHVibGljX3JlcG8iLCJyZWFkOm9yZyIsInJlcG8iXSwiaWF0IjoxNjUzOTE0OTU2LCJleHAiOjE2NTM5MTg1NTYsImlzcyI6IjkxZTNkY2VkLWI4NjgtNDBhZS1hMGE3LWMwYjM4N2Y4MjFhMiJ9.nvvVLz1zPppJGnArjOc6fEJKi35eR5OlGPg-Otm56-M
8) I uninstalled both the connector apps and repos and project and started from scratch but still get the same error.
Any guidance?
Thanks.
The resolutions of setup problems is explained in the post messages.
The Flow of the JIRA-GITHUB integration is explained here:
Robert Wen COMMUNITY LEADER May 31, 2022
The Code page isn't empty. It's showing the repos that are connected to Jira and where on the Jira issue you can perform actions such as creating a branch, and creating a pull request.
The integration that you're using allows connection to the Git repo only. This allows you to do the following:
From a Jira issue, create a branch that has the name of the Jira issue IDFrom a Git commit comment, connect the commit to the Jira issueCreate a pull request from a Jira issue.You can sync GitHub issues with Jira issues, but that involves additional integrations from the Atlassian Marketplace.
You cannot create a Jira issue and "hardwire" the Jira issue ID. Jira determines the ID
I would try again with a company-managed project. Team-managed projects may not be supported.
Hi, Thanks for responding. I'm just new to all this. The blank page just went through about a few minutes ago. Now in the ToolChain Page This is what I get:
Also Now I'm getting this screen on the Project --> Code Page
So repo is detected (I think?) but is not properly connected to the project perhaps?I have started the GH backfill process again in Jira but it is taking too long to complete for just two issues in the repo:
Am I following the right process? Are the smart commit issues of the right form for Jira to pickup?Thanks
You're on the right track. You tie the commit to the Jira issue by prefacing the commit comment with the Jira issue ID.
As suggested, I also tried to create another SCRUM, "company-managed" JIRA project and a new private Organization repo and connect both. It still ends up in the situation where the repo is detected but not connected and issues not showing up.
I got it fixed in just 5 mins. Go to App then go to GitHub configuration settings and Restart Backfill, once the backfill is complete you go and search for your repo and add it quickly.
There is some additional context and a workaround for connecting to Toolchain in here which may be relevant: https://jira.atlassian.com/browse/JSWCLOUD-23811
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