change portal setting "Introduction text"

Negjat Jusaj

Hi,

 

I cannot change the introductory text in service management.
Project > Project Configuration > Portal Configuration.
Anyone an idea?

Joseph Chung Yin

@Negjat Jusaj -

You should be able to change it - assuming that you are a member of the project's Administrators role.  If YES, then you should see the following... 

If your JSM project is a "Team Managed" type, then you can access the similar UI via Service Project Settings >> Channels >> Customer Portal.

In both "Company Managed" or "Team Managed" type JSM projects, one who have project Administrators role assignment can manage the Introduction text.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.