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Cant create a story in the Board

Denny Pujo

Suddenly, started from yesterday afternoon, I couldnt create a story in the board. When I'm trying to reach the technical support, they said that I need to contact the site admin, while the account that i'm using is a site admin.

Is there someone that has the same experience with me? How can this problem solved?

Accepted answers

Denny Pujo

Turns out that this is an issue with Jira itself. whenever I come inside the board, they will ask bellow question. as long as I dont click Yes or No, I can operate everything normally, once I click No, then my account will be locked and cant do anything. What a disappointment . . .

All comments

Fabio Racobaldo _Catworkx_

Hi @Denny Pujo ,

welcome to the Atlassian community!

First of all you need to check if you have "Create Issues" permissions for the project associated to your project.

If yes, please verify that Story is an issue type associated to Project Issue Type Scheme.

If all is ok, please verify board filter in order to verify that Stories are part of filter.

Hope this helps,

Fabio

Denny Pujo

Hi @Fabio Racobaldo _Catworkx_ my role is the site_admin, which I believe is high enough to be able to do everything. Actually it was working fine before, just that started from yesterday all of Site_Admin role cannot create any story/task, cannot open any board story's detail / task's detail, cannot move any stories/task to the next phase. Also, whenever I open the board, there is always an annoying popup asking whether I want to move the first issue into the backlog or not.