nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't disable/delete automations in business project

Karthik Murali_weca6t

Hi community,

Looking for some help regarding why I can't disable or delete automations I've created for a specific project.

Kind Regards,

Karthik Murali

Accepted answers

All comments

Alex_dddmmh

Hi @Karthik Murali and welcome to the community!

I recently noted a new option on my Jira cloud site for automation, it is the field Who can edit this rule?

Screen Shot 2022-05-24 at 11.07.28 PM.png

Does your site have this option? If so can you review if your user is listed or part of a group listed on that field?

Cheers,

Alex

Ollie Guan

Hi @Karthik Murali ,

What is the specific manifestation of the inability to disable automation rules you mentioned?

company-managed projects or team-managed project?

https://support.atlassian.com/jira-service-management-cloud/docs/disable-an-automation-rule/

Karthik Murali_weca6t

Hi @Alex thank you, glad to be a part of it!

Thank you for your response. My user is the only one who has access to the automation rule, so no one else has control over it.

Cheers,

Karthik

Karthik Murali_weca6t

Hi @Ollie Guan ,

Thank you for your reply, It's a team-managed project. I have tried the answer you have provided via the link, unfortunately - for some odd reason - it simply enables again right after I disable it.

Cheers,

Karthik Murali

Ollie Guan

After successfully disabling any automation rule, when you enter the configuration page again the system shows that the rule has been re-enabled?

Karthik Murali_weca6t

Yeah, exactly, it actually happens while I enable it, I don't even need to edit before it enables it again...

Joseph Chung Yin

@Karthik Murali -

Based on your responses to other two community leaders' suggestion, I would recommend you to submit a support request with Atlassian Support (https://support.atlassian.com) for them to provide additional analysis as they will have access to the logs for trouble-shooting process.

If you have the right to create rule associated to a project, then you should have the right to delete or disable the rule that you created. Lastly, it doesn't make sense that once you disable the rule, the rule is automatically re-enable by itself.

I will be interested to hear what Atlassian Support has to say about your issue. Please post their responses once obtained.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Karthik Murali_weca6t

Hi @Joseph Chung Yin

Will do now, and keep you updated, cheers.

Kind Regards,

Karthik Murali

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management