Hello Community
I have been tasked with inviting colleagues from within our organization (outside of the Support Team) to start creating knowledge articles.Pardon for asking, yet I can invite that colleague from Confulence, Add People?
Kind regards
Hi @[deleted]
Looks like you are ok the right track. Most likely people within your team can create KB articles from JSM. However, users outside of the support team will need a Confluence license to collaborate.Please ensure they'd have the proper space permissions so that invited users will be able to create articles. I hope it helps,Cheers,Alex
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