I've setup Mail Handler so emails to a specific address create tickets in a specific JSM project (Operational Support). I ticked the box Create User, so that the user who sent the email can create the ticket, but I want these new users to be Customers, not full Users, in order to manage/minimize paid licenses (Customer licenses being free).
Can someone confirm which type of user is created by an email request for support? If every emailed request creates a full User, my licensing costs are going to explode.
