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For a new task, which is in backlog, new task has Strikethrough as if task is completed

Sucharitha Revanuru

Steps to replicate:

1. Created Project and Epic.

2. Created new task under this Epic.

3. New task is in Backlog, but noticed Strike through of the Task when in Backlog (although task isn't completed - it's new task)

4. Strike through disappears when Task is moved to do.

Please help to solve this, thanks

Accepted answers

Michael Andolfatto_a62ntx

Hi @Sucharitha Revanuru ,

The strikethrough occurs when the resolution field of an issue has been set to any value. It sounds like there may be some automation that's causing this to occur on create. Can you verify what the value of the resolution field is on one of these tasks?

All comments

Michael Andolfatto_a62ntx

Hi @Sucharitha Revanuru ,

Sucharitha Revanuru

Hi Michael, Thanks for coming back on this!

I don't have Resolution field at all for my Issue (Issue Type - Task).

And the work flow that I follow for my Project is Software Simplified Workflow.

BACKLOG> SELECTED FOR DEVELOPEMENT > IN PROGRESS > DONE

Michael Andolfatto_a62ntx

The resolution field is present on all issues and will appear next to the status (green check mark) - Could you verify that on any issue with a strike-through that you do not see something similar to my screenshot? (Even if the status is Backlog)

The resolution field should be the sole thing responsible for this behaviour so if that is not set, I would assume this is a visual bug and would recommend raising a ticket with Atlassian.

Sucharitha Revanuru

The following is what I see on my issue, should I change it to Done, and see if I can see what you have posted above?

Screenshot 2022-05-24 130127.png

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