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Creating a field for issue type which would be visible in Problem Request type

I am struggling with adding a new field for Customer Portal in Problem Request type. I have created a new field for Serial Number in my issue type and it is visible in Agent View , but not in Request form Tab.

PS. I have created a Problem request type and using that as an input for on Customer Portal for Support.

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Divyansh Mago ,

welcome to the Atlassian community!

Please could you specify type of custom field Serial Number? Here a list of supported field types on portal side https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-management-customer-portals-867182673.html

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @Divyansh Mago ,

welcome to the Atlassian community!

Please could you specify type of custom field Serial Number? Here a list of supported field types on portal side https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-management-customer-portals-867182673.html

Hope this helps,

Fabio

It's a uuid field for Serial Number of our product units.

It is visible in Agent view.... i wonder why i cannot add this in request form.

If this is not possible.. is it possible to have two labels in one issue type ?

Fabio Racobaldo _Catworkx_

I see Serial number as visible field on Request Form. Isn't it on portal side?

This works... Thanks. I created a Text field and it shows up now. Thanks for your help.

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