Can anyone advise how to troubleshoot: CSAT survey for resolved issues but no feedback surveys are being sent. am I missing something??
Hi Sarah
You sure your issue has resolution field is filled?CSAT sends message after you fill resolution, not changes status to Done
I don't remember if it matters for native CSAT - but do you have a different Reporter and Assigned?Assigned is filled?
It looks like you're new here. Sign in or register to get started.
