Hello,
I created a Service Desk for my legal team. They have different type of requests from multiple business unit and each request has a field related to the due date. Is there a way to configure the maximum time of resolution based on this due date and not on a "one size fits all due date" that is based on the level of priority?
Thanks
Hi Simona - Welcome to the Atlassian Community!
Can you give an exact use case to help guide us?
I hope this image helps to clarify my question
Well, it looks like you can add SLAs based on a JQL query, so you should be able to do that.
Can you send me an article to review for that? Thanks
Hi, @Simona Gallego
If you need to configure the due date of each request in a way like this, you may try the SLA Time and Report for Jira add-on. It helps to configure the due date of the requests based on a definite date you’d like the task to be completed.
You just need to add a new SLA configuration and choose the “Negotiated date” SLA type like it’s shown in the screenshot below:
And after you add Start / Stop conditions, you can add a Due date. Here is how to do this:
This add-on is created by my SaaSJet team, so if you have any questions, I’m ready to help you.
Thanks @Olha Onofriichuk_SaaSJet Let us try this and we will let you know if it works!
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