Change priority from queue?

Mariano_gmlums

I'm not sure if this was possible in Jira Server and it's not on Cloud, but is it possible to change the priority directly from the queue?

 

Sometimes I find myself having to raise the priority on some ticket, and because of urgency, I would like to do it directly from the queue, and not having to access the ticket, etc (Jira Cloud can sometimes be extremely lazy).

 

Let me know!

 

Joseph Chung Yin

@Mariano -

Unfortunately, you cannot bulk change the Priority field within a queue.  Here are the activities that you can conduct via a bulk route (see image below) after you select the issues by using the checkbox associated to each issue.

However, you can use the same JQL that you setup against your queue and use it via a search issues (via Advanced issue search found under the Filters menu), then you can conduct a bulk change via the search results UI to update the Priority field assignment -

https://support.atlassian.com/jira-service-management-cloud/docs/edit-multiple-issues-at-the-same-time/

To obtain the JQL that you use in the queue, click on EDIT Queue option.  You can then click on "Switch to JQL" button to see the JQL that is used.  IMPORTANT, when you copied the JQL statement and conduct your issue search via Advance issue search option, you need to prefix the JQL with the following "Project = "your project key"".  This way it will only look get the issues from your specific project.

Hope this helps you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.