How do I can add robousers (non-user accounts for automation)

Question

Hello,

We have Jira Cloud connected to Google Workspace as a source of users (via Atlassian Access). However, we also need to create accounts for automation (we used to use it on a local instance we currently migrate from).

So, can we create such robousers somehow? Or our only way to change all code and use application access?

Thank you for any advice.

Sebastian Penhouet_c5nt77 · Answer

This is now possible. You can create a ServiceAccount: Understand service accounts | Atlassian Support
You do not need to pay an extra license for a ServiceAccount.

This ServiceAccount can use the API and you can create an API Token for it.

The REST API documentation shows what API token scopes you need per API endpoint: The Jira Software Cloud REST API

Andrey Primorskiy · Answer

Yeah, I tried it, but due to the fact there is no such user in Google Workspace, I see error "Couldn't find your Google account" while clicking invite link.

Prince Nyeche - ELFAPP · Answer

Depending on what the user is intended for, you can either use one that would connect to multiple integration or use one user per each integration you want to connect to.