There is a problem with @mention functionality in the cloud confluence

Question

Hi, there!

We are using the cloud confluence. I am trying to use the "mention" functionality, but a mentioned person doesn't receive any notifications in the email box. We are small group, and each of us uses a different mail system (different platform as gmail; yandex etc...).
What is not right in my confluence setup?

Thx a lot for your support

Shannon S · Answer

Hi @Nikolay Gladkov

I raised a request in the support portal on your behalf. Check your email for the ticket!

Thanks to @Brant Schroeder for escalating this question to Atlassian support.

Take care,

Shannon | Atlassian Community Support

Brant Schroeder · Answer

@Nikolay Gladkov since you are on a free site I will escalate this issue and see if someone at Atlassian can take a look at your Confluence site.

Nikolay Gladkov · Answer

Thx Brant for response.  They have an access into Confluence space, except an admin privileges of course. It is never worked since a moment of space creation. We just started to use  the cloud instance.