Automation request type not working multiple language

Pascal Geusen_fzq8oc

Hello,

I have setup Jira bilangual (Dutch and English). When I use automation to assignee a ticket to a specific agent based on the Request type I have noticed that translation is an issue.

Customer uses dutch portal and I have setup the automation in English thus not working and visa versa. 

I have no translated the Dutch back to Englisch and now it is working, but that is not how it should work. Any idea on how to solve?

Kind regards,

Pascal

Josia Leppert

Hello, I had the same problem, but I found a nice workaround.
I think, you are using the "Issue fields condition". and there is the bug. But If you use the "JQL condition" ("Request Type" = "IT Hardware") It will be fine. I hope it works for you as well.