How to increase additional assignees into jira service management of free license?

Question

Hi, I'm running a free license on jira service management. I'm the project owner and i can add second user.

However when i assigned a ticket to an assignee that is only guy - it's me only.

How can I increase additional assignees so that I can assign a ticket to second assignee?

Please help, thanks.

Joseph Chung Yin · Answer

@manfish -

Welcome to the community.  You will need to setup your 2nd user with the agent license (For the Free plan, you can have up to 3 agents including yourself) + add the new user to your project's Service Desk Team role.  Only agent can be assigned with issues in a JSM project.

Hope this help.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.