Understanding automation usage

Mara Julin

I'm in the process of setting up ~5 automations for each of our 5 jira scrum projects to create the filters I need. Before I started this process I read that in order to not exceed your automation usage these automations have to be made within single projects (and not globally)

 

So I went ahead and started to do this within our projects. That said I now see this banner up top - why am I impacting my usage if these aren't global projects? Should I be setting this up differently to reduce the number of triggers? (Currently they are set up when sprints start and are completed so I'm not sure why it would impact anything else)

Bill Sheboy

Hi @Mara Julin 

Global/multi-project rule execution is just one of the service limits.  There are other ones (even for project-scope rules) for the amount of processing time, loop detection, emails per hour, etc. within a time box:

https://support.atlassian.com/cloud-automation/docs/automation-service-limits/

If you are getting that banner message, one or more of your project-scope rules is perhaps running such that it uses a lot of processing time, or another service limit breach.  First look at the usage information to find the rule(s) causing the problem:

https://support.atlassian.com/cloud-automation/docs/view-your-automation-usage/

Next, consider posting an image of your rule so the community can offer suggestions to improve it.

Another suggestion: have at least one global scope rule which checks if you are about to exceed the service limits, and use it to email your sit admins so they can respond accordingly.  That rule will only fire when you are about to breach, so it is a good visibility tool.

Kind regards,
Bill