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OMHM

Hi,

I came across a youtube with this feature in JIRA.
Does anyone know where to find this button or how to activate it?

I currently have the free Cloud version of Jira Service Manager for my tests but we will probably go with the Premium version at the end of the summer.

Thank you

 

Melo_45tw58

Hi @OMHM,

Yes, this feature is available on the Data Center versions, it's called "Canned responses" or something similar.

For cloud you would need something like this app: 
https://marketplace.atlassian.com/apps/1211016/canned-responses-pro-templates-for-jira?hosting=cloud&tab=overview

You can also vote for this issue: 

https://jira.atlassian.com/browse/JSDCLOUD-631

Please let me know if it helps.

Cheers,

Melo