Can I automate csv ticket outputs in Jira Service Management?

Gareth Jones_re2t7s

As part of our Business Contingency Plans, we currently output a list of all tickets from Jira each Monday. This allows us to carry on working on tickets we have logged if we lost access to Jira SM for whatever reason.

 

I'm looking to automate this process ideally. I've gone through the Automation settings and the global automation settings. I can set a schedule, but on the actions I can't see a way to do this. Am I missing something? I'd love to be able to automate this very laborious task.

 

Thank you.

DasJo

Hey,

if it is started from an automation, I would see the biggest problem as where the CSV is downloaded to. Alternatively, you can set a batch job from a server or your computer to download the stuff via Rest.

I have found the following Rest call:

<span>Method</span><span>:</span> GET  <span>Url</span><span>:</span> JIRA_BASE_URL/JIRA_CONTEXT/rest/api/2/search?jql=<span>"assignee=currentUser()"</span> 

 Greetings,
Josef