Can't find insight object picker field on some issue types

Question

I have an insight object custom field that works fine with "Service Request" issue types. Although I have added the field also to "Change" issue type screens, it is not present in issue view. I can see it Request types Agent view though. What am I missing here?

Fabian Lim · Accepted Answer

Hi @Kerli Loopman

I would check if there is a context on the "issue type".  Set it to global or add the "change" issue type to the context.

Regards,

Fabian