Cannot login to mobile app

Question

I have recently upgraded my work phone to iPhone 12, running iOS 15.5.  I can successfully login to my account on my laptop, however; any time I try to login via the mobile app from my phone,— I receive an error message stating "Safari cannot open the page because your iPhone is not connected to the internet." I am connected to the internet & data, with full signals for both. What is the issue?

arthur_rzc6nv · Answer

Hey @Teddy Czyzewski Do you have any adblock iOS extensions (content blockers in Settings->Safari->Extension) on your iPhone? If so try to disable them. Hope it helps.

Brant Schroeder · Answer

@Teddy Czyzewski I am assuming that the issue is occurring on wifi and mobile data, is that correct?  When the app opens is the initial login screen loading correctly?  Do you have any security apps installed on your device?

Teddy Czyzewski_f5upkj · Answer

@Brant Schroeder Yes,  multiple times. That does not seem to help.