Who are stakeholders?

Question

Looking at adding stakeholders to an service request, where is the stakeholder list maintained so they can be added?

Are these licenced users or unlicensed customers?

I'd have a scenario where a stakeholder may be a customers line manger and not an member of staff.  Failing that is there a way to add a CC to the ticket so that it goes to more than one recipient?

paulcreedy · Answer

This is the one I picked. IT Service Management

Nic Brough -Adaptavist- · Answer

There is no "IT Template" in off-the-shelf Cloud Jira.

Could you have installed an app to provide it?

paulcreedy · Answer

Hmmm.

I am the admin and I create the project from the IT template.  The stakeholder field was already present. I haven't created any custom fields at all.

I've added a couple of customers, but the only person that turns up in the stakeholder field is me, the administrator.

Checking the existing fields in the project, there isn't a stakeholder field there to edit.  Seems like it's now built in perhaps, but I just can't figure out how to populate it.

There's probably a simple explanation due to my unfamiliarity with the interface, but I can't find it.

Paul